Azorus Inc., one of the world’s leading CRM providers serving the higher education sector, recently announced that it has opened a Client Care and Support office in the United Kingdom. With a growing number of institutions in the UK utilising the company’s CRM solution, it became necessary to provide localised service and support. Stephen MacDonald, founder & CEO of Azorus states: “We have been working with a variety of institutions in the UK since 2007 when the University of Warwick became our first UK client. Much has changed over the years, including the number of customers Azorus has in the UK as well as their sophistication when it comes to CRM. And critically – the need for CRM focused on helping universities attract, enrol and retain more of the right students has never been of such strategic importance.”
The company is pleased to introduce Richard Scothern as the UK Client Care Manager. Richard joins Azorus from the University of Leicester with a total of seven years of HE recruitment and admissions experience from a variety of institutes. “While at Leicester, I managed the Azorus CRM solution for PGT and PhD communications from initial enquiry to registration. Previously having used another system before joining Leicester, I fell in love with the Azorus product, and the team behind it.” says Scothern.
We are delighted to have Richard join Azorus. He brings hands-on sector specific experience to our existing support team and together they now offer extended service coverage in the UK of 12 hours a day. Richard will provide direct support to all existing clients of the company and will also be able to assist with on-boarding new customers, training and recommending CRM best practices.